Standard shipping is £2.99 including VAT on eligible orders, with no minimum order value. Standard delivery is usually estimated at 1–3 working days from processing or dispatch.
Standard delivery
Delivery times are estimates and can vary because of product availability, supplier dispatch times, courier services, delivery location, bank holidays, adverse weather or circumstances outside our reasonable control.
Unless a different delivery timescale has been agreed with you, goods should normally be delivered within 30 days of the order being placed.
Large items, appliances & pallet delivery
Large, heavy or bulky products may require specialist courier handling or pallet delivery. This can include large white goods and appliances such as refrigeration, cookers, laundry appliances and dishwashers.
Where applicable, an additional shipping or pallet charge may apply. This is currently £48 including VAT for selected large-appliance deliveries. Any applicable delivery charge should be shown on the product page, in the basket or at checkout before you complete your order.
Large-item and pallet deliveries may take longer than standard parcel services, and we may contact you to arrange or confirm delivery details.
Delivery locations
We deliver to UK addresses where our couriers, suppliers or delivery partners are able to provide service. Remote areas, islands, highlands and certain postcode areas may have longer delivery times, additional charges or restrictions.
If we cannot deliver to your address, or if an additional charge applies, we will contact you as soon as reasonably possible so you can choose whether to proceed, amend the order where possible, or cancel for a refund.
Out of stock, unavailable or discontinued items
We aim to keep product availability information accurate, but products can become unavailable, discontinued or delayed after an order is placed, particularly where stock is supplied by third-party suppliers, distributors or manufacturers.
If this happens, we will contact you as soon as reasonably possible. Depending on the circumstances, we may offer an estimated delivery date, a suitable alternative, a partial refund, or the option to cancel your order for a full refund.
Delivery delays
If your delivery is delayed, we will aim to keep you updated where we have been made aware of the delay. If goods cannot be delivered within the agreed delivery period, or within 30 days where no specific delivery period was agreed, you may have the right to cancel and receive a refund.
If delivery by a specific date is essential, please contact us before ordering so that we can confirm whether this is possible. Unless a specific delivery date has been agreed with you in writing, delivery dates and times are estimates only.
Receiving your delivery
Please check your delivery as soon as reasonably possible after it arrives. If packaging appears damaged, take photographs before opening the item where possible.
If an item arrives damaged, faulty, incomplete or incorrect, contact us as soon as reasonably possible with your order number, photographs of the item and packaging, and a clear description of the issue. Your statutory rights are not affected.
Failed deliveries & incorrect address details
Please make sure the delivery address and contact details you provide are accurate and complete. We are not responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.
If a delivery fails because no one is available, access is restricted, the address is incorrect or the courier cannot complete delivery, the courier may attempt redelivery or return the goods. Additional delivery, storage, redelivery or return charges may apply where permitted by law.
Delivery charges & refunds
If you cancel an online order under your statutory cancellation rights, we will refund the price paid for the goods and the standard delivery charge where applicable. If you selected a more expensive delivery option, only the standard delivery cost normally needs to be refunded.
If goods are faulty, damaged, misdescribed or incorrect, your rights may differ from a change-of-mind return and we will deal with the issue in line with your statutory consumer rights.
Contact us about delivery
For questions about shipping charges, pallet delivery, stock availability or a delayed order, use our Contact page. Please include your order number, full name, delivery address and the item you are asking about.
Last updated: 9 May 2026